Rachel Stewart, from the Novartis Leadership Development team, hopes Mira, the company’s bespoke AI coach, will soon become an integral part of business life. But before the coaching companion is set to be used ubiquitously, Stewart and her colleague Maria Giovanna Vianello discuss the obstacles and opportunities of an AI coach, which is always available, fast and reliant and whose key purpose is to unlock individual potential and support personal development and behavioral change.

By Goran Mijuk and Ann Weber.